SAP PLM/PP/QM Support Consultant (AMS)

SAP PLM/PP/QM Support Consultant (AMS)

Primary Skills: SAP PLM, SAP PP, SAP QM, SAP AMS Support, Incident & Problem Management, Job Scheduling, SAP Transport Management, SQVI (Data Aggregation), ITIL, SAP SolMan

Skill Level: Novice

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Role Overview

Junior SAP Support Consultant providing application maintenance services across PLM, PP, and QM modules within a global rollout program. The role focuses on incident handling, system monitoring, and supporting business processes in a multi-level support environment.

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Key Responsibilities

• Provide 2nd and 3rd level support for SAP PLM, PP, and QM modules

• Support global rollout activities across EMEA, APAC, and Americas regions

• Monitor and manage job scheduling within SAP or external tools

• Handle SAP transport management using SolMan or similar tools

• Perform data extraction and aggregation using SQVI

• Analyze and resolve incidents, service requests, and problems

• Collaborate with Level 1.5 (SupportHub), Level 2/3 (business experts), and other stakeholders

• Follow ITIL processes and support service delivery activities

• Contribute to documentation and continuous improvement initiatives

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Required Skills & Experience

• 1–2 years of experience in SAP PLM, PP, and/or QM modules

• Experience in SAP AMS support (2nd/3rd level) or as a junior SAP Consultant

• Familiarity with job scheduling tools in SAP environments

• Experience with SAP transport management (SolMan or similar)

• Knowledge of data aggregation using SQVI

• ITIL Foundation certification or understanding of ITIL processes

• Strong communication and collaboration skills

• Proactive and self-driven approach

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Nice to Have

• German language skills (B2–C1 level)

• Basic ABAP knowledge (SAP Script, Smart Forms, Adobe Forms, SAP Fiori)

• Experience with month-end and year-end closing processes

• Exposure to global rollout or multi-region support environments